Privacy Policy

Masato Imports and Customs' Privacy Policy

Privacy Policy
Last Updated: July 22, 2026

Legal Entity Name: Masato Imports and Customs LLC  
DBA / Brand Names: Masato Dynamics, Masato Detailing, Masato Imports, Masato Customs  
Business Address: 112 Gunn Road, Keene, NH, 03431  
Email: refinedradiancedetailing@gmail.com  
Phone: (603) 762-8272  

This Privacy Policy explains how Masato Imports and Customs LLC ("we," "us," or "our") collects, uses, discloses, and protects your information when you visit our website, submit online forms, request quotes, schedule detailing or import services, purchase parts, or make payments.

1. Information We Collect
We collect information needed to deliver our automotive products, custom services, and import/sales operations.

Information You Provide Directly:
- Contact & Identification Data: Full name, email address, phone number, billing address, and shipping address.
- Automotive & Service Data: Vehicle Identification Number (VIN), vehicle year/make/model, license plate number, vehicle photos/videos, title/registration documentation, service requests, appointment scheduling details, and project notes.
- Customer Communications: Messages, custom parts inquiry details, and feedback submitted via web forms, email, or text.

Information Collected Automatically:
- Technical and usage data such as IP address, browser type, operating system, device information, referring URLs, date/time stamps, and pages viewed on our site.

Payment Information:
- Transaction history, amount paid, date of payment, invoice numbers, and limited payment metadata (such as the last four digits of a payment card). All sensitive credit card numbers and CVVs are processed directly by our third-party payment processors.

2. How We Use Your Information
We use the collected information for the following business purposes:
- Fulfilling orders, quotes, parts fabrication requests, detailing services, and vehicle transactions.
- Scheduling appointments and communicating vehicle service progress.
- Processing payments, generating invoices, and managing tax/accounting records.
- Complying with federal automotive, import, and customs documentation rules (e.g., CBP, DOT, NHTSA, EPA regulations).
- Preventing fraud, securing our premises and systems, and protecting our legal rights.
- Sending promotional communications and updates (where permitted by law).

3. SMS / Mobile Text Communications & Privacy
If you provide your mobile phone number, you consent to receive informational and transactional text messages from us regarding appointment confirmations, service updates, and order status.

- No Mobile Data Sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- Message Rates & Frequency: Message and data rates may apply. Message frequency varies based on your active services or inquiries.
- Opt-Out: You can opt out of automated or marketing text messages at any time by replying STOP. For support, reply HELP or contact us at (603) 762-8272.

4. How We Share Information
We do not sell your personal information for monetary compensation. We share information only as necessary to conduct business:
- Service Providers & Processors: Trusted third-party vendors who assist in operating our website, web hosting (Wix), payment processing, email/SMS delivery, CRM systems, and accounting.
- Logistics & Suppliers: Freight carriers, shipping companies, custom parts fabricators, or logistics partners strictly necessary to fulfill your orders or transport vehicles.
- Legal & Regulatory Authorities: Federal, state, or local government entities (including law enforcement, U.S. Customs, or tax authorities) when required by law, subpoena, or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of company assets, customer information may be transferred as a business asset.

5. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking tools to maintain essential site functionality, analyze web traffic (e.g., Google Analytics), and optimize user performance. 
- You can manage or disable cookies via your web browser settings. Disabling essential cookies may impair certain features of our website.

6. Payment Processing Security
Payments made on or through our platform are handled by secure, PCI-compliant payment processors (including Wix Payments, PayPal, Venmo, Cash App, Klarna, Mercury, or Column, NA). 
- We do not store full credit card numbers, debit card numbers, or CVV security codes on our servers.
- Payment providers handle card information using tokenization and encryption governed by their respective privacy policies.

7. Data Retention
We retain personal and vehicle data for as long as needed to fulfill the purposes for which it was collected, or as required to meet operational, tax, legal, and legal compliance obligations:
- General Inquiries & Marketing Contacts: Retained until you opt out or up to 3 years.
- Customer Service & Parts Orders: Retained for 3 years.
- Financial, Tax, and Automotive Transaction Records: Retained for a minimum of 5 to 7 years in accordance with tax and legal requirements.

8. Your Choices and Privacy Rights
Depending on your jurisdiction, you may have rights regarding your personal information:
- Access & Correction: Request access to or correction of inaccurate personal data we hold about you.
- Deletion: Request deletion of your personal data, subject to statutory exemptions (e.g., record retention required for tax, title, or legal compliance).
- Opt-Out of Marketing: You may unsubscribe from marketing emails at any time using the "Unsubscribe" link in the email, or stop SMS communications by replying STOP. Once requested, we will immediately cease all marketing communications.

To submit a request, contact us at refinedradiancedetailing@gmail.com. We may verify your identity prior to executing rights requests.

9. Security Safeguards
We implement reasonable administrative, technical, and physical security measures to safeguard your personal data. However, no data transmission over the internet or electronic storage system is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy
Our services and website are directed strictly to adults and are not intended for children under 13 years of age. We do not knowingly collect personal data from children under 13.

11. Changes to This Privacy Policy
We reserve the right to update this policy periodically. Changes will take effect upon posting to this page, updated with the revised "Last Updated" date above.

12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy:

Masato Imports and Customs LLC  
112 Gunn Road, Keene, NH, 03431  
Email: refinedradiancedetailing@gmail.com  
Phone: (603) 762-8272