Terms & Conditions

Section 1: Provision of Services

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By accessing, booking, or engaging with any services offered by Masato Imports and Customs (“the Company”), you acknowledge and agree to the following terms and conditions:

- The Company provides a range of services including vehicle detailing, importing, customization, and repair. By proceeding with a booking, payment, or written agreement for any of these services, you confirm that you understand and accept the nature, risks, and scope of the work to be performed.

- Once a service is accepted, you agree to be bound by the Company’s processes, timelines, and procedures. You acknowledge that the Company exercises professional judgment in performing all services, and that certain factors — such as supply chain delays, parts availability, regulatory inspections, transportation schedules, or environmental conditions — may affect timing or outcomes. These variables are considered an inherent part of the service process.

- By accepting a service or booking through the Company, you agree to proceed under these conditions and accept whatever outcomes arise through the normal and professional execution of the work. This agreement constitutes full acknowledgment that you are bound by the Company’s policies and methods as applied to detailing, importing, customization, and repair operations.

- We try our hardest to mitigate error and damage to your vehicle. However, due to circumstances or mistake there may result in damage. This is an inherent risk to getting your vehicle detailed and worked on or transported, and we at Masato like to own up to our mistakes. If there was any mistakes that resulted in damage to your car that you find within 3 days of our treatment / shipping / work or any of our services applied, we will repair it or send it to our partner shops to be repaired free of charge for you. However, if there are any damages that are existing (we will take pictures and video as proof to ensure our liability) we are not liable for or making worse. If there are known defects, let us know and we will try our hardest to work around them. 

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Section 2: Media Coverage and Use of Vehicle Images

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By engaging with Masato Imports and Customs (“the Company”) for any service — including detailing, importing, customization, or repair — you acknowledge and agree that the Company may photograph, record, or otherwise capture images and videos of your vehicle and its related property before, during, or after service for documentation and promotional purposes.

These images and recordings may be used by the Company across various media platforms, including but not limited to social media, websites, digital advertising, and print materials. Such media may showcase the quality of work, highlight transformations, or serve as general marketing content.

By accepting services, you grant the Company full permission to use such media without the need for further approval, notification, or compensation. You also agree that the owners and representatives of the Company are not liable for any claims, demands, or actions seeking compensation or damages resulting from the use, publication, or distribution of such media.

The Company understands that license plate visibility and privacy are common concerns. However, you acknowledge that license plate information is publicly obtainable and not considered private data under most circumstances. While the Company may choose to obscure or blur plates at its discretion, it is not obligated to do so unless requested in writing soon after publication. If there is no response or request for censorship, then Masato is able to assume that you are okay with it. 

This consent remains in effect indefinitely unless formally requested in writing to: 

Media at Masato Customs (refinedradiancedetailing@gmail.com)

Subject: Media Release Consent Revoking

I, (Client's Name) would prefer if my personally identifiable information (PII) is removed from marketing content and other content that Masato may capture with my property. The PII I would like removed is: (Include PII you'd like for Masato to remove, in any form or shape, along with necessary reason). 

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Section 3: Service Liability

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By engaging with Masato Imports and Customs (“the Company”) for any service — including detailing, importing, customization, or repair — you acknowledge and agree that all services are performed using the Company’s best professional judgment, skill, and industry-standard methods. The Company is deeply committed to treating every client vehicle with the highest level of care, precision, and respect. Our team works diligently to ensure that your vehicle is protected, serviced properly, and handled responsibly at all times.

That said, you acknowledge that unforeseen events may occur during or after service. These may include, but are not limited to, component failures, part defects, transportation delays, or environmental factors beyond the Company’s control. While the Company strives to anticipate and minimize all risks, certain outcomes are inherently unpredictable and cannot be guaranteed.

To the fullest extent permitted by law, the Company, its owners, employees, contractors, and affiliates shall not be held liable for any direct, indirect, incidental, special, or consequential losses, damages, or claims arising out of or related to any service performed, including but not limited to:

• Mechanical, cosmetic, or electrical failure of any component during or after service;

• Damage resulting from prior conditions, wear, corrosion, structural fatigue, or undisclosed modifications;

• Delays or failures caused by third parties, shipping providers, suppliers, regulatory authorities, or environmental conditions;

• Loss of vehicle use, diminished market value, or inconvenience resulting from any service or delay;

• Damage or loss caused by client-supplied parts, fluids, or materials;

• Any issue arising from the client’s instructions, omissions, or refusal of recommended work.

Vehicles are left, stored, and transported entirely at the owner’s risk. The Company assumes no responsibility for theft, vandalism, fire, acts of nature, or other unforeseen events while the vehicle is on or off Company premises, unless directly caused by the Company’s gross negligence.

The Company makes no express or implied warranties regarding performance, outcomes, or completion timelines. All representations made by staff regarding results, appearance, or functionality are understood to be good-faith estimates only.

By engaging in any service, you agree to release, indemnify, and hold harmless Masato Imports and Customs, its owners, employees, agents, and affiliates from all claims, demands, and causes of action — whether in contract, tort, or otherwise — except in cases of proven gross negligence or willful misconduct by the Company.

Acceptance of service constitutes full acknowledgment of this clause, understanding of the risks involved, and binding agreement to these terms.

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